Privacy policy
Here's how we handle your data when you shop at Grant Blanc.
**What Information We Collect**
When you place an order, subscribe to our newsletter, or just browse, we collect some information:
* **Contact Information:** Name, email address, shipping and billing address, phone number.
* **Payment Details:** Credit card information or data associated with Apple Pay or Google Pay (processed securely). We do not store your full credit card details.
* **Order Information:** Details of the products you purchase.
* **Device & Browser Information:** Your IP address, browser type, operating system, and browsing behavior on our site. This helps us optimize your experience.
**How We Use Your Information**
We use your information for these purposes:
* **Processing Orders:** To fulfill your orders, process payments, and arrange for shipping.
* **Communication:** To send you order updates, shipping confirmations, and respond to your inquiries. With your permission, we may also send promotional emails about new products and offers.
* **Improving Our Service:** To analyze website usage, identify popular products, and optimize our site for a better shopping experience.
**Cookies and Tracking**
Like most websites, we use cookies and similar tracking technologies to collect information about your browsing activity. This helps us personalize content, analyze traffic, and target advertising. You can manage your cookie preferences in your browser settings.
**Third Parties**
We use third-party services to power our store:
* **Shopify:** Our e-commerce platform. Shopify handles website hosting and some data processing. You can review Shopify's privacy policy on their website.
* **Payment Processors:** Apple Pay and Google Pay securely process your payments. Please refer to their individual privacy policies for details on how they handle your payment information.
**Data Security**
Protecting your data is a priority. We use SSL encryption to protect your information during transmission. Payment information is encrypted and processed securely by our payment processors.
**Your Rights**
You have rights regarding your personal data:
* **Access:** You can request a copy of the personal data we hold about you.
* **Correction:** You can ask us to correct any inaccurate or incomplete information.
* **Deletion:** You can request that we delete your personal data (subject to certain legal obligations).
To exercise these rights, please email us at info@grantblanc.com.
**Data Retention**
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide you with services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements.
**Children's Privacy**
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
**Policy Updates**
We may update this Privacy Policy from time to time. Changes will be posted on this page.
__________________________________________
Company Address:
Hoeksterpoort 46,
8921GC Leeuwarden,
Friesland, The Netherlands
Contact Information:
E-mail: info@grantblanc.com
Phone: +61 480 810 085
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM AEST
Saturday – Sunday: 10:00 AM – 4:00 PM AEST
We aim to respond to all inquiries within 24 business hours.